If you are having difficulty downloading, viewing, and/or printing a "pdf" file, the following are hints to help you.  Please mention that you were unsuccessful when you tried these alternatives, when you e-mail us a request to have the form/document mailed to you.

1. The pdf file will download but not display.

   1. Press the Reload/Refresh button on your toolbar. OR

   2. Clear your disk cache (Netscape under Edit/Preferences) or temporary files (Explorer under Tools/Internet options). OR

   3. It is possible that you have an older, incompatible version of the free Adobe Acrobat Reader. Download and install the latest version.

2. You cannot print a file on display.

   1. Your printer may not have enough memory to queue the print file, there is no solution short of making a physical memory upgrade of your printer. OR

   2. Your printer options may be set to an incompatible mode; you should use the default setting or a setup using "standard" fonts and features.

3. If you need more extensive technical help, go to the Adobe Technical Support website.

Please contact Us if you believe the problem originates on the Hawaii Aloha Spirit web server, so that we can fix it for others.

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